

This course aims at equipping the students with the necessary skills to work in a non-automated, semi-automated and automated system of a Front Office in hotels.
Entry Requirements:
-
Introduction to Front Office Operations
-
Importance of Reservation and its procedures
-
Registration
-
Check-in and Check-out procedures
-
Preparing Guest Weekly Bills
-
Telephone Etiquette
-
Complaint handling
-
Guest satisfaction
-
Interdepartmental communications
-
Occupancy and rate management
-
Security
-
Related guest services.
Entry Requirements:
Minimum S. S. C. / O’ Level