This course provides a systematic approach to hotel front office procedures. It’s also a six months course. Students should be able to demonstrate a basic understanding of current front office operating system, including efficient and courteous guest services.
Introduction to Front Office Operations
Importance of Reservation and its procedures
Registration
Check-in and Check-out procedures
Preparing Guest Weekly Bills
Telephone Etiquette
Complaint handling
Guest satisfaction
Interdepartmental communications
Occupancy and rate management
Security
Related guest services.
This course aims at equipping the students with the necessary skills to work in a non-automated, semi-automated and automated system of a Front Office in hotels.
Minimum S. S. C. / O’ Level
6 months.
Awarded By: Bangladesh Technical Education Broad.
**10% Discount to those who will pay the whole tuition fee during the admission.